ShipMatrix is dedicated to providing its parcel shipping customers solid timely support. We see it a privilege to answer your questions, whether about parcel shipment tracking or shipment analysis and reporting, and want to help you get your ShipMatrix solutions running smoothly.

Our US office, which handles all sales and customer support, is open during the week Monday through Friday from 7:00am to 5:00pm (EST). If you happen to miss us and have to leave a message, we get back to you as soon as possible, no exceptions. Why? Because whether you have one of our ShipMatrix licenses, outsource your parcel shipment tracking and reporting to us, or utilize our parcel shipping analysis and expertise, you are our customer and you are important.