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Sentry is a real-time, web-based tracking system that manages time-critical, high-value parcels from multiple carriers, provides valuable information on packages that experience a transit problem, and a process to facilitate the intervention and rescue of that parcel using a local courier.
Sentry, the Extreme Tracking System, works like this: The first tracking procedure takes place at approximately 8:00am each morning. By this time, the majority of packages can be classified as “on-schedule” and some may even be delivered. More importantly, the packages which suffered a problem during transit, are visibly identified. The operator is able to keep a close eye on these packages, re-track them more frequently, such as every half-hour, and start making contingency plans. Using information from the tracking system, this may involve contacting the parcel carrier, the customer, the shipper and dispatching a local expedited carrier.
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